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Lowongan Kerja Shopee Terbaru 2021

 

Shopee merupakan marketplace yang berpusat di Singapura. Pertama kali meluncur pada tahun 2015 sebagai marketplace consumer to consumer. Namun kini telah beralih ke model hybrid dan business to consumer semenjak meluncurkan Shopee Mall.

Lowongan yang sedang buka:

1. Customer Operations - Quality Assurance (based in Jogja)

Job Description:

  • Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures
  • Document call center processes and FAQs, and work on continuous improvement
  • Achieve qualitative call monitoring & scoring goals as established
  • Provide reports related with quality score of all agents on ongoing basis (daily, weekly, monthly)

 Requirements:

  • Min. Diploma Degree
  • Min. 1 year experience as QA within CS Area
  • Strong communication skills
  • Good team player, positive attitude, eagerness to learn
  • Strong analytical & problem solving skill

Customer Operations Trainer (based in Jogja)

Job Description:

  • Develop curriculum to support classroom training & regular refreshment training
  • Conduct timely constructive feedback and counselling of the trainees
  • Design and evaluate training material for technical/soft skills training
  • Arrange operation training
  • Deliver some training (on-boarding, etc)
  • Do training administration & report

Requirements:
  • Diploma or Bachelor degree from reputable university
  • Minimum 1 year experience as a trainer in a customer service contact center environment (get used to: Training Need Analysis, Training Design and Development, Training Delivery, Coaching & Training Evaluation)
  • Driven and motivated
  • Excellent communication skills
  • Strong analytical and problem-solving skills
  • Good team player, positive attitude and eager to learn



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